What happens if I develop symptoms?
If you develop coronavirus symptoms and test positive
, you’ll be contacted by text, email or phone and asked to log on to the NHS Test and Trace
There you must give personal information, including:
- name, date of birth and postcode
- who you live with
- places you visited recently
- names and contact details of people you have recently been in close contact with
- people you’ve spent 15 minutes or more with at a distance of less than 2m (6ft)
- sexual partners, household members or people you have had face-to-face conversations with at a distance of less than 1m
Contact must have taken place within a nine-day period, starting 48 hours before symptoms appeared.
No-one contacted will be told your identity
How do the tracers get in touch with people?
Contact tracers are now being redeployed to work alongside local public health teams.
If you can’t be reached through calls and texts, tracers may knock on your door. If you live in an area experiencing a coronavirus outbreak, they may also visit you to inform you of local testing facilities. If you are approached because one of your contacts has tested positive, you must stay at home for 14 days from your last point of contact with them. You must self-isolate
, even if you don’t have symptoms, to prevent the virus spreading. Others in your household won’t have to self-isolate unless they also develop symptoms, but must take extra care around you regarding social distancing and hand washing.
Must I provide contact details if eating out?
Organisations such as pubs and restaurants must collect and keep customer details for 21 days
. Giving personal information is voluntary and it is not the venue’s responsibility to ensure it’s correct. An NHS Test and Trace call does not always mean a pub or restaurant must close. It depends on the circumstances
and when the infected person visited.