Detailed guide: PPE portal: how to order COVID-19 personal protective equipment (PPE)

The PPE portal can be used by social care and primary care providers to get critical coronavirus (COVID-19) personal protective equipment (PPE).

Providers who can use the service will receive an email invitation to register.

The Department of Health and Social Care (DHSC) has partnered with eBay, Clipper Logistics and Royal Mail to develop this service.

Who can use the portal

You can only log in and place an order if youve received an email invitation to register.

The PPE portal can be used by:

  • GPs
  • residential social care providers
  • domiciliary social care providers
  • pharmacies
  • dentists
  • orthodontists
  • optometrists
  • childrens care homes and secure homes
  • childrens residential special schools
  • community drug and alcohol services
  • residential drug and alcohol services

If youre a provider in one of these categories, your invitation to register will be sent to your email account registered with Care Quality Commission (CQC), NHS Business Services Authority (BSA), NHS England or the Medicines and Healthcare products Regulatory Agency (MHRA). This email will be from ppe.dedicated.supply.channel@notifications.service.gov.uk.

Information about childrens social care providers is supplied to DHSC by the Department for Education.

Steps to getting free PPE

How to order PPE using the PPE portal

  1. If you are eligible, youll receive an email invite to the PPE portal.
  2. Register with the email address the invite was sent to
  3. Receive a link to confirm registration
  4. Click on the link and create your password
  5. Order your weekly COVID-19 PPE
  6. PPE is delivered directly to the address supplied to us

When to use the portal

Eligible health and social care providers can use the portal to meet the extra need for PPE that has arisen as a direct result of the COVID-19 pandemic.

You should not use the portal to order PPE for non-COVID-19 requirements. You should get this through your normal channels.

Help with using the portal

Call the customer service team on 0800 876 6802 if you have any questions about using the PPE portal, including, for example:

  • problems with registering
  • problems with ordering
  • if you believe you are eligible but have not been invited

The team is available from 7am to 7pm, 7 days a week to help resolve queries.

We may need to contact the Care Quality Commission (CQC), NHS Business Services Authority (BSA), NHS England or the Medicines and Healthcare products Regulatory Agency (MHRA) to help resolve queries.

Order limits

Order limits have been raised for the Christmas period. They will be lowered again in early January.

The current order limits for different types and sizes of eligible health and social care providers are listed below.

Well keep order limits under review to make sure these are based on the latest public health guidance, COVID-19 trends, PPE requirements modelling and analysis, and provider feedback.

GPs: order limits

GPs with fewer than 5,000 patients can order up to (per week):

GPs with between 5,000 and 7,999 patients can order up to (per week):

GPs with between 8,000 and 10,999 patients can order up to (per week):

GPs with between 11,000 and 29,999 patients can order up to (per week):

  • 1,400 IIR masks

  • 1,400 aprons

  • 2,800 gloves (1,400 pairs)

  • 12 bottles of hand hygiene (usually 500ml)

  • 300 visors

GPs with 30,000 patients or more can order up to (per week):

  • 5,000 IIR masks

  • 4,000 aprons

  • 8,000 gloves (3,000 pairs)

  • 24 bottles of hand hygiene (usually 500ml)

  • 300 visors

Domiciliary care providers: order limits

Items marked with an asterisk (*) are available to providers that carry out aerosol-generating procedures (AGPs). If you carry out AGPs but do not have access to these items on the portal, please contact 0800 876 6802.

Domiciliary care providers with fewer than 20 clients can order up to (per week):

Domiciliary care providers with between 20 and 49 clients can order up to (per week):

  • 1,000 IIR masks

  • 1,000 aprons

  • 2,000 gloves (1,000 pairs)

  • 5 bottles of hand hygiene (usually 500ml)

  • 300 visors

  • 200 FFP masks*

  • 200 gowns*

Domiciliary care providers with between 50 and 99 clients can order up to (per week):

  • 2,500 IIR masks

  • 3,000 aprons

  • 5,000 gloves (2,500 pairs)

  • 8 bottles of hand hygiene (usually 500ml)

  • 300 visors

  • 200 FFP masks*

  • 200 gowns*

Domiciliary care providers with between 100 and 149 clients can order up to (per week):

  • 2,500 IIR masks

  • 4,000 aprons

  • 8,000 gloves (4,000 pairs)

  • 12 bottles of hand hygiene (usually 500ml)

  • 300 visors

  • 200 FFP masks*

  • 200 gowns*

Domiciliary care providers with between 150 and 500 clients can order up to (per week):

  • 10,000 IIR masks

  • 8,000 aprons

  • 16,000 gloves (8,000 pairs)

  • 24 bottles of hand hygiene (usually 500ml)

  • 1,300 visors

  • 200 FFP masks*

  • 200 gowns*

Domiciliary care providers with between 500 and 999 clients can order up to (per week):

  • 16,000 IIR masks

  • 18,000 aprons

  • 30,000 gloves (15,000 pairs)

  • 24 bottles of hand hygiene (usually 500ml)

  • 1,300 visors

  • 200 FFP masks*

  • 200 gowns*

Domiciliary care providers with more than 1,000 clients can order up to (per week):

  • 26,000 IIR masks

  • 25,000 aprons

  • 50,000 gloves (25,000 pairs)

  • 48 bottles of hand hygiene (usually 500ml)

  • 1,300 visors

  • 200 FFP masks*

  • 200 gowns*

Residential care homes: order limits

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